Data Analyst candidate in Durham, England, United Kingdom

Summary

Data Analyst September 2021 Till Date
Kokomansion, United Kingdom
Collaborating with cross-functional teams to identify key performance indicators (KPIs) and implement data-driven solutions, effectively addressing diverse business needs while demonstrating exceptional communication skills in presenting findings and recommendations to internal and external stakeholders.
Generating accurate and insightful monthly, quarterly, and ad hoc reports highlighting key metrics, performance indicators, and projections, facilitating strategic decision-making by stakeholders, and contributing to business growth and profitability.
Performing data cleaning and preparation processes, ensuring data integrity, accuracy, consistency, and quality for analysis.
Preparing insightful data reports and interactive dashboards and visualizations using Excel and Power BI, providing stakeholders with clear and actionable recommendations for strategic decision-making.
Utilizing advanced data analysis techniques to extract actionable insights from large datasets and converting complex data into insights using the latest techniques to drive business growth.
Branch Service Manager April 2019 September 2021
Access Bank Plc, Nigeria
Conducted comprehensive analysis of branch performance data, identifying opportunities for improvement, and implementing process enhancements to increase productivity and operational efficiency.
Ensured strict adherence to operational standards and regulatory requirements, effectively mitigating operational risks, and ensuring seamless business continuity.
Managed and supervised overall branch operations, led cross-functional team, and identified skill gaps and development needs. Implemented targeted training programs that improved staff performance and contributed to a high-performance branch.
Prepared accurate and detailed financial and operational reports, conducted audits, and ensured precise reconciliation of general ledgers, guaranteeing data integrity and transparency.
Streamlined branch processes, reducing costs, and enhancing customer experience through process improvement initiatives guided by customer feedback analysis and data-driven insights.
Utilized banking software and applications such as core banking systems, CRM systems, and financial reporting tools to streamline branch operations and enhance efficiency.
Customer Insights Analyst June 2017 April 2019
Diamond Bank Plc, Nigeria
Collaborated with cross-functional teams to strategize and execute targeted marketing initiatives leveraging customer insights.
Identified crucial data trends and patterns, using advanced data analysis techniques to derive insights from financial data, supporting strategic decision-making by the management team and facilitating proactive responses to market changes and customer demands.
Led end-to-end data analytics projects, collaborating with stakeholders, building solutions, and delivering analysis, resulting in impactful insights and actionable recommendations.
Performed detailed analysis of customer data using statistical techniques, segmentation methods, and predictive modeling to uncover trends, patterns, and customer segments.
Utilized CRM systems, banking automation tools, and data visualization tools like Excel, PowerPoint, SQL, and Power BI to efficiently extract, transform, and analyze customer data, creating insightful visuals, communicating key findings, and delivering actionable recommendations to stakeholders.
Customer Service Manager April 2014 June 2017
Diamond Bank Plc, Nigeria
Conducted a thorough customer service process and gap analysis, providing valuable insights for business planning, strategy development, and driving business growth.
Fostered an environment of collaboration and continuous learning, ensuring team members were aligned, trained, and motivated to deliver optimal efficiency and results.
Served as the main point of contact for escalations, effectively resolving complex complaints cases to the satisfaction of clients and stakeholders.
Successfully led and managed a team of professionals, driving improvements in complaint-handling processes and ensuring efficient processing and delivery of reports. Proactively identifying, and addressing root causes, leading to a reduction in customer complaints.
Utilized relevant customer service tools and applications, such as CRM systems, customer feedback management software, and performance tracking platforms, to streamline operations and enhance service quality.

Expectations

I expect engaging data projects that make a real impact on the organization's decisions and performance.
A collaborative and supportive team environment where knowledge sharing is encouraged.
Access to advanced data analytics tools and technologies like Python, SQL, and Power BI/Tableau.
Opportunities for continuous professional development and staying up to date with industry trends.
A data-driven culture where insights drive business strategies and operations.
Clear communication, regular feedback, and transparent expectations.
Strong commitment to ethical data handling, privacy, and security.
Overall, I am excited to join a dynamic and forward-thinking organization that values the power of data analytics and provides a supportive environment for continuous learning and professional growth. I am ready to bring my analytical skills, enthusiasm, and dedication to contribute meaningfully to the success of the organization.