Worked with middle-tier developers to integrate back-end database code with business applications
Worked with designers and content producers.
Worked with users from identifying conceptual system requirements through completion.
Mailbox monitoring and expertise in Service now tool,C sharp,Data visualisation using Tableau.
Monitoring various dashboards and alerting tools on Control-m using VMWare .
Providing support to the team on Sev1 & Sev2
Initiate Bridge Calls and coordinating with various technical teams
Maintaining effective coordination with the Problem Management team.
Provide training to new members in the team
Efficient in handling the account as per the agreed customer requirements.
Following accurate standard operating procedure and processes, to fix issues.
I believe in learning and implementing it in the best way to achieve a maximum result and that is what
drives me to the objective of achieving high efficiencies in every aspect of any organization. In order to
make the job-friendly I have turned my passion into my profession. Strengths:- Communication,
Responsible, Consistency and Optimistic.
My understanding of the expectations of this role, based on the job description and our conversation, is that the company wants me to meet specific sales goals and targets while also providing customer support to existing clients. I have proven my ability to meet and exceed sales expectations in my previous role by consistently being a top-performer while also maintaining strong and loyal customer relationships to prevent cancellations.
Expected Base Salary
*,*00 USD / year
Total Professional Experience
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