Customer Support Team Lead

Summary

Motivated Client Support professional offering progressive leadership, sales and management experience, with a strong focus on coaching and team building. Highly results-oriented, with unsurpassed interpersonal and communication strengths. An idea builder that thrives in creative, fast paced environments, bringing intangibles to the table that push a company forward and build impactful lasting connections with clients and peers. Driven by an openness to change, and the desire to grow and learn with each day.

Active Musician with over 18 years of music industry experience in analog and digital music production, live audio engineering, songwriting, and live performance, as well as musical instrument sales, merchandising, consulting and support.

Expectations

I am eager to get into a role that I love with a company whose vision I align with and that I can be excited to bring my passion to with each day.

I love coaching and developing support agents, and helping others to be the best version of themselves.

I thrive in creative problem solving environments and pride myself on my resilience when facing adversity and calm in escalated situations.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Customer Support
• Call Center
• Team Building
• Management Escalations
• Coaching
• Zendesk
• Metrics
• Development
• Chat
• Phone
• Email