Customer Support Specialist
I have 5 years plus experience working remotely as a Support Specialist for Ecommerce, SaaS and Marketing clients providing email and live chat support. I am well conversant with variety of help desks-Intercom, Freshdesk, Front, Gorgias, Zendesk, HelpScout, communication channels like Slack, Meet, Zoom and Loom.I have worked with clients like Manly Bands, Hardgraft, Redbubble, YNAB, Exam Edge, Responster, Michael Hyatt to name a few.
I've successfully created training materials for Support Specialists, help recruit and on board new agents.
I've successfully managed spikes during my clients peak season, provide coverage on a need basis, step in as tier 2 support earning myself the employee of the month title more than once.
I pride myself as a thorough, reliable, well experienced Customer Support Specialist.
It would be great to have something in line with my skills and work experience. A workplace where there's ability,room to grow and move further to other associated roles. Preference for remote jobs in the European timezone.
Work in Kenya
Expected Base Salary
Expected Hourly Rate
Total Professional Experience
Send a connection request to the candidate to get their contact details.Contact Candidate