Customer Support Manager

Tech Support Philadelphia, Pennsylvania, United States

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Summary

I am a seasoned management professional with 5+ years of customer support management and business operations experience in the private sector. Recognized for demonstrating a natural aptitude for curating world-class customer service teams, as well as for creatively resolving complex business problems, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded customer experience and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include customer experience and success, customer relationship management, training and development, project management, quality assurance, and process documentation. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, organizational skills, as well as business acumen, product expertise, data analytics, and reporting to support efficiency and maximum returns.

Most recently, I was the Customer Support Manager with Color Health. Under my leadership, I led, trained and developed, monitored performance, and provided feedback to a team of 10 to 15 front-line agents to deliver outstanding customer service. I also oversaw the day-to-day business operations. In addition, I liaised with senior leadership, team members, and stakeholders to ensure the companys operations support structure was driving the business forward with optimal expenditures.

Colleagues describe me as a progressive, driven, down-to-earth, customer service and operations management expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

I am pursuing new opportunities and can be reached through this profile, or by phone at: Contact.

Expectations

I'm looking for my next opportunity as a Customer Support Manager or Business Operations Speciaist! I'm also open to other customer service, business ops, and analyst roles. Im located in Philadelphia, PA and am looking for remote or hybrid roles.