Customer Support Manager
Summary
Customer support leader with 19+ years of experience in the Fintech SaaS industry, specializing in client relationship management, operational efficiency, and high-performing team leadership. Proven success in driving customer satisfaction, eliminating backlogs, leading platform transitions, and managing global enterprise accounts. Adept at cross-functional collaboration, strategic planning, and delivering measurable business impact through innovation and customer advocacy.
Expectations
Expectations include a position where I lead or influence team direction, strategy, and performance. Involvement in high-level decision-making, especially around tools, workflows, and customer experience strategy are important. I want to collaborate across departmentsproduct, engineering, salesto improve customer outcomes. Opportunities for continued leadership development, mentorship, or advancement toward senior leadership are welcomed. Finally, I look to join a culture that encourages process improvement, AI adoption, and automation.
Employment Preferences
Spoken Languages
- English - Fluent
Expected Base Salary
**0,000 USD
Expected Hourly Rate
** USD/hr
Academic Degree
Experience
Total Professional Experience
Startup Experience
Enterprise Experience
Skills
- SQL
- Linux
- AWS Certified Cloud Practitioner
- AI
- APIs
- Salesforce
- Power BI
- JIRA
- Slack
- Problem-Solving
- Customer Care
- Client Relationship Management
- Team Management
- Development
- Project Management
- Analytics
- Operational Efficiency
- Critical Thinking
- Strong Verbal
- Written Communication
- Fintech
- Scalability
- Quality Service
- Service Level Agreements
- SLAs
- Key Performance Indicators
- KPIs
Contacts are hidden
Send a connection request to the candidate to get their contact details.
Contact Candidate