Customer Support Manager
Summary
Strategic leader with over 35 years of experience in program management, customer success, and services delivery. Proven expertise in driving successful enablement projects, aligning customer business outcomes with sales and service capabilities. Adept in Microsoft 365, ITIL, PROSCI, Azure, cloud architecture, and business analytics. Skilled in change management, project and program management, and stakeholder relations, consistently delivering results that exceed business objectives.
Expectations
My passion is helping customers achieve their strategic business outcomes. My ideal job involves working with customers on understanding the objectives they are attempting to achieve and aligning the appropriate technology, services, roles or resources to achieve those objectives.
Employment Preferences
Expected Base Salary
**5,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Microsoft 365
- ITIL
- PROSCI
- Microsoft Azure
- Customer Satisfaction
- Change Management
- Cloud Architecture
- Account Management
- Project Management
- Program Management
- Stakeholder Relations
- Strategy
- Service Delivery
- Business Development
- Agile
- Compliance
- Business Analytics
- CRM
- Enablement
- Jira
- Azure DevOps
- Google Apps
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