Customer Support

Administrative, Assistance & Office Support Professional Lagos, Lagos, Nigeria

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Summary

WORK EXPERIENCE
CUSTOMER SERVICE/LOGISTICS ASSISTANT 2Wtrade, 2022 - Till Date
Key Duties:
Serve as primary liaison with sales and nationwide logistics staff on the delivery of orders effectively. Answering incoming phone calls and replying to text messages to provide customers with the best form of support they require.
Maintaining a humble and diplomatic dialogue with customers, focusing on proactivity and details. Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met. Creation and maintenance of sales orders and performing backorder processing.
Investigating customer delivery issues and sorting them out.
SALES SPECIALIST 2Wtrade 2020 2022. Key Duties:
Maintained a positive, empathetic, and professional attitude toward clients at all times during enlightenments.
Responded promptly to clients inquiries. Communicated with clients through various online channels.
Acknowledged and resolved clients complaints. Processed forms, applications, and requests.
Kept records of clients engagements, interactions, comments, and complaints.
Management of CRM database daily.
Make a minimum of 200 calls per day and no less than 13 approved proposals in a workday.
Fill up client addresses in the system without errors. Address the doubts, concerns and information requested by client

Expectations

My expectations for the company would be to provide a work environment in which I can contribute to the team, I receive appreciation for my contributions, I have job stability and the ability to grow with the company.