Customer Support

Summary

I am a charismatic, teachable, and goal-driven professional with a strong background in customer success within the Ecommerce and Financial Technology industries. With a National Diploma in Business Administration from Yaba College of Technology, Lagos, and certifications in CRM tools including Intercom, vast knowledge with other CRMs such as Salesforce, Order Management System (OMS), Hub Management Tool (HMT), Sprinklr Bluebox, and Zendesk. I brings a wealth of knowledge and expertise to any team.

Expectations

Offers flexibility, prioritizes employee welfare, and provides ample opportunities for career growth. These elements are essential for achieving professional ambitions and maintaining a work-life balance.

Employment Preferences

Expected Base Salary

*,*00 USD

Academic Degree

Experience

Skills

• Customer Support
• Customer
• Compliance
• User Interaction
• Critical Situation Management
• Personalized Advice
• Team Coordination
• Customer Satisfaction
• Onboarding
• Training
• Customer Complaints
• Effective Communication
• Product Knowledge
• Process Knowledge
• Empathy
• Time Management
• Issue Escalation
• Financial Documentation
• Payroll Preparation
• Administrative Tasks
• Event Planning
• CRM Tools
• Salesforce
• Intercom
• Order Management System
• OMS
• Hub Management Tool
• HMT
• Sprinklr Bluebox
• Zendesk
• Multi-tasking
• Efficient Results Delivery
• Quick Learner
• Team Collaboration
• Goal Driven
• Resolution Oriented