Customer Support

Summary

Splendid Spoon Customer Service Associate - Duties included resolving issues for customers with shipping, account management, and billing via email, phone, and social media; providing performance feedback to management and C-level staff regarding marketing campaigns, products, and website features; and, training customer support personnel to engage with customers via social media platforms (Twitter, Instagram, Facebook) in a fun and informative way to maintain the customer base and attract new customers. This was a remote full-time position.

Expectations

I would love to have an opportunity to manage a team and work on some hands-on projects in my next role. I enjoyed talking to customers in my last position and helping them resolve their concerns, but I did not have the chance to handle more responsibilities, like managing a customer support team and delegating tasks. I feel that I am ready to take on that challenge, and I hope I have the chance to take it on in my next position.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Create Support Documentation · Leadership · Oral Communication · Relationship Development · Skilled Multi-tasker · Interpersonal Skills · Customer Satisfaction · Communication · Problem-Solving · Time Management · Customer Service · Spreadsheets · Microsoft Office · Data Entry · Telephone Skills · Troubleshooting · Teamwork · Proofreading · Records Management · Confidentiality · Training · Team Leadership · Sales · Software Documentation · Social Networking · Research · Asana · Technical Support · Customer · Account Management · E-commerce