Customer Success Specialist/Manager

Passively Looking

Customer Success & Account Management Durham, North Carolina, United States

Profile
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Summary

As Program Coordinator for Duke University Talent Identification Program, I have created and collaborated on key strategic programming, enhanced technical onboarding and deployment integration of major platforms (such as Salesforce) within accelerated timelines, tracked and delivered successful business partner relationships and lifecycles, created and directed a board of advisors, developed several policies for implementation across the United States, and voluntarily stretched outside of my role to support Duke TIPs internal staffs work-from-home adjustment by facilitating numerous remote initiatives (including workshops and webinars). My initiative, fast learning, and adaptability also promoted me to a leadership role for Duke Universitys emergency management COVID-19 response, impacting more than 15,000 students and employees per week, while Duke has maintained one of the lowest infection rates in the country.

Expectations

I am looking to work for my next company for many years to come, even if my role moves laterally or upward. The company I work for must invest in the wellness and development of its professionals, as I will invest all of myself into doing everything I can for the success of my position, team, and organization.
In my next position, I'm looking to learn as much as I can. I want to be uncomfortable in my role and be challenged by the work, as well as my peers and superiors. Lastly, I most value commitment to intentional and compassionate work. My position must have a positive impact (directly or indirectly) on local and global communities.