Customer Success Specialist

Summary

Currently working for SaaS based cloud telephony company as senior executive in customer engagement. My KRAs involves beow:
Customer Retention: Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn. Conduct EBRs with Amber champions and decision makers.
Automating accounts: Identifying and implementation of opportunities for automation for accounts.
CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
Project Planning: Ensure weekly status updates for senior management and leadership.
Manage Customer Enhancement Requests: Work closely with product/tech teams to explore the feasibility of technical enhancement requests.
This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption.

Expectations

Growth Oppurtunities, Employee Learning, Performance Recognisation and Awards, Incentives, Perks

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• Customer Relationship Management
• Customer Success Management
• Customer Enagagement
• Customer Service
• MIS
• Linux
• PostgreSQL
• MySQL
• Python
• Excel
• Customer Data Management