Customer Success Operations Manager

Summary

I have spent the last seven years building and scaling customer success operations in healthcare SaaS, moving from hands-on support to leading cross-functional programs that improve retention and drive growth. Ive owned platforms like Gainsight, Salesforce, HubSpot, and Intercom, designing health scores, automations, and playbooks that turned scattered data into a single source of truth for CS leadership.

What sets me apart is a unique blend of systems thinking and customer empathy: I know how to automate tedious tasks, surface key insights, and create programs that help customers succeed at scale without compromising the human touch.

I am especially motivated by mission-driven workhelping healthcare providers, nonprofits, and fast-growing startups deliver real impact.

Expectations

Remote-first or fully remote work on a growing customer success team.

Employment Preferences

Expected Base Salary

**5,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Support
• Support Management
• CSM
• Technology Adoption
• Adoption
• Customer Onboarding
• Onboarding
• Conference Management
• Digital Strategy
• Revenue Cycle Management
• Contract Management
• Gainsight
• Salesforce
• Learning Management Systems
• LMS
• Instructional Videos
• Video Production
• Monday.com
• Workflow Analysis
• Workflow Management
• Change Management
• Customer Support
• Intercom
• Customer Training
• Relationship Building
• Data Analysis
• CRM
• Data-driven Decision Making
• Project Management
• Process Improvement