Customer Success Manager, Project Manager

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed to Customer success. Dedicated team player skilled at mediation and conflict resolution.

2021-03 - Current Project Delivery Manager- Customer Success Management
BD4 Group GmbH, Frankfurt
Achieved goal of 10% ACV growth within the assigned strategic clients. Total accounts ACV 4.5M
Steering executive relationship with BD4 biggest clients by setting overall relationship strategy with BD4
Translate business requirements of clients to technical specifications for product team and vice versa.
Proactive consultative approach with the internal stakeholders regarding key clients issues resulting in clients happiness and increased lifetime value.
Successful conversion of key accounts from POC phase to signed contracts.
Work closely with Sales Team during as presales consultant during new sales opportunities by demonstrating products and building forecasting numbers to enable conversion of the sales opportunity
2019-01 - 2020-12 Project Manager- Technical change Mangement
Umlaut Engineering GmbH for Airbus, Hamburg
Estimated different work package budgets and efforts for CFT with ACV worth 10M
Collaborating with internal and external stakeholders to gather project requirements.
Budgeting, Scheduling and planning activities for product development.
Driving configuration management platform by supporting technical strategies with different stakeholders

Expectations

A job where my skills are put to use and there is an opportunity for continuous development of my skills

Employment Preferences

Expected Base Salary

**,000 EUR

Academic Degree

Experience

Skills

• Customer Success
• Project Management
• Agile Project Management
• Onboarding
• Pre Sales