Customer success manager

Summary

As a dedicated customer advocate, I have spent the last 12 years developing and implementing successful customer support and operational strategies across a variety of industries and domains.
With a proven track record of managing large teams and exceeding customer experience benchmarks, I am passionate about delivering exceptional service and building strong relationships with customers, while also ensuring a robust framework aligned with organizational goals.

Expectations

Management, Leadership role in customer experience, customer support or operations. Happy to get on the ground and lead from the front.
Especially interested in non binary, undefined scope of role, solving problems at scale with teams that are just starting to get set up or scaling.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Expected Total Compensation

*,*00,000 INR

Expected Hourly Rate

**0 INR/hr

Academic Degree

Experience

Skills

• Customer
• CSAT
• NPS
• Support
• Team Management
• Retention
• CRM