Customer Success Manager
Summary
Launched the Product Operations team as the first hire, onboarded a new lead, and introduced the role of a Business Owner and a JIRA board to funnel feedback from customer management to build products catered to clients needs
Established processes to increase efficiency between product teams and internal stakeholders, which included launching KPIs for Product, data-driven dashboards, and unifying and harmonizing OKR planning across 12 different teams
Managed the periodic, company-wide communication of product roadmaps and aligned sprint and roadmap planning across 12 product teams
Selected as one of the youngest of 30 accepted Fellows into a 10 month Fellowship with a 4% acceptance rate for high-achieving individuals committed to advancing social impact causes throughout their careers
Evaluated new opportunities to drive effectiveness on the quality assurance arm of a product team, by re-hauling testing strategies, which resulted in a higher quality product and a reduction in timeline from over 4 weeks to 2 weeks
Increased efficiency of resolving client-reported defects by incorporating customer feedback and organizational priorities to develop solutions, resulting in 100% of reported defects being resolved in a timely manner
Expectations
I am looking for an opportunity that values employees, presents opportunities and challenges, and that accomplishes meaningful work.
Employment Preferences
Expected Base Salary
**,000 EUR
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Skills
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