Customer Success Manager

Summary

Passionate about driving customer success! Background in higher education, turned tech, I bring a proven track record of +15% retention and +20% ARR growth. With an MS and 15 years in higher ed, I blend teaching and mentoring expertise to foster outstanding experiences. Recognized for reducing onboarding time by 30%, I excel in personalized support, effective communication, and strategic partnerships. My commitment to client satisfaction, coupled with a knack for adapting to changing landscapes, positions me uniquely in the dynamic world of customer success.

Let's connect and explore how my skills can contribute to your team's success! Contact me at Contact #CustomerSuccess #EdTech #ResultsDriven

Expectations

Preferring a FT Role, open to PT and Contract Roles.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Experience

Skills

• Responsible AI
• AI Ethics
• Disability-Centered Frameworks
• Interpersonal Communication
• Emotional Intelligence
• Team Management
• Strategic Thinking
• Professional Communication
• Employee Learning
• Development
• Employee Engagement
• Executive Leadership
• Machine Learning
• Microsoft Copilot
• Business Writing
• Innovation Management