Customer Success Manager

Summary

Collaborative, strategic and solution oriented Customer Success Manager with more than 2.5 years of working experience in a SaaS based product start-up companies. My expertise lies in skill-fully overseeing customer success team in enhancing customer service strategies, innovating new processes, and managing overall functionality to maximise customer retention and growth.

Currently managing 50+ key accounts including USA and Middle East like Decathlon, Azadea, Rare Rabbit, Rareism, The Man Company, Basics Life, Hero Future Energies, Castrol, Ultratech, Orient electric, Havells, Voltas, Trident Hotels, Oberoi Udaivilas etc. and B2G partners like CWC (Central Water Commission) and its sub-ordinates.

Focused on achieving customer loyalty and building close long-term client relationships by acting as a single point of contact for sales, operations, software, delivery, production and internal development team.

Expectations

Good growth and new learnings

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• Analytics
• Customer Success
• Increase Customer Retention
• Loyalty
• Up-selling
• Customer Engagement
• Case Studies
• Customer Acquisition
• Onboarding
• Monthly Reports
• Presentation
• Product Implementation
• Saas
• Crm
• Software
• B2b
• B2c
• B2g
• Industry Associations
• Collaboration
• Market Research
• Flow Meter
• Channel Partners
• Customer Satisfaction
• Lead Generation
• Operational Strategies
• Installation
• Operations
• Dispatch
• Field Service
• Maintenance
• Procurement
• Supply Chain Management
• Excel
• Collaborative
• Start-ups
• Customer Service
• Customer Retention
• Open Source Platforms
• Communication Skills
• Strategic Planning
• Analytical Skills
• Google Analytics
• Microsoft Word
• Team Building
• Power Point
• English
• Leadership
• Airtable
• Zendesk
• Jira
• Aws