Customer Success Manager

Sales Professional Brooklyn, New York, United States

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Summary

Strategy Consultant with over ten years of experience solving business problems and implementing technology solutions. A proven leader, able to assess client needs and provide solid solutions that support operational and architectural strategies. Excellent facilitator and communicator with repeated success in introducing and integrating new technologies.

Atrium, New York, NY Sr. Strategy Consultant (May 2021 - Jan 2023)
Responsible for facilitating discovery workshops, writing user stories, working with development teams on solutions, and collaborating with other project teams to ensure adherence to best practices.
Identified opportunities to up-sell or cross-sell additional services to clients, coordinating with the Sales team and Client Partner.
Regularly provided end-to-end User Experience Journeys for major lines of business, highlighting functional dependencies, features, and capabilities.
Configured various Sales Cloud-related requirements including Workflows & Approvals, Process Builders, and Validations & Formulas.

Expectations

Im an experienced software implementation, change management, project management, and digital strategy professional with over a decade of industry experience seeking new professional opportunities.

I am a results-driven and strategic thinker with a proven track record of delivering successful projects, implementing new systems and processes, and driving digital transformation initiatives on behalf of my companies and my clients. I am highly skilled in project management, change management, and communication, and I can work effectively with cross-functional teams to achieve business goals.

If you or anyone you know is looking for an experienced and dedicated professional to drive digital transformation and improve business processes, please reach out to me. Let's connect and see how we can work together to drive results.