Customer Success Manager

Summary

I am a passionate people-person who gets job satisfaction from achieving consistently high results, engaging and partnering with customers. I have a background in Journalism and Public Relations, which guided me to build strong communication and relationship skills when engaging with customers. This ability to communicate efficiently with customers, solve problems in a timely manner, drive customers satisfaction, think outside of the box and build rapport brought me into Customer Success for the last four years.

Expectations

I am looking for a company that can provide a work environment in which I can contribute to the team, can recognize and appreciate my contributions, and that is invested in offering a career plan that meet my professional goals. Specifically, I look forward to bringing value to clients and company by building strong relationships with customers, increasing customer's satisfaction, proactively identifying and addressing any concerns and issues, collaborating with other departments across the company, and building strategies that can meet customer's goals and expectations.

providing the legal team with the support they need while I am in the role of receptionist. However, I also look forward to advancing to the role of a paralegal once I finish my degree.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Salesforce
• Talkdesk
• Slack
• Zendesk