Customer Success Manager

Customer Success & Account Management Indianapolis, Indiana, United States

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Summary

I am a Senior Client Success Professional with extensive experience in a wide range of sectors including:
Global retail
Logistics
Human Service
With a high command of technical ability and the business acumen required to evaluate new technologies and develop partnerships at all levels; Ive enjoyed proven successes in generating added value to clients and stakeholders.

I am a change agent, an effective communicator and Im committed to continuous development.
Previous roles held have included Customer Experience Analyst for Dorman Products and Senior Product Support Specialist for mPower Trading Systems, LLC. An overview of the responsibilities held across both roles is as follows:
Managing day-to-day operations of client/product support functions for multi-tier issues
Managing all inbound and outbound email responses for online support
Providing comprehensive product support from troubleshooting new client setup to login assistance
Converting free trial users to paid users to maximize company revenue
Providing online product demos of the Prodigio Analytics platform to strategic clients including
Identifying and reporting any product issues to product managers and development teams via Jira
Working closely with the development team with QA of products in support of new product releases
Providing daily metrics to management team on client support activities using MYSQL
My key competencies include:
Leadership and Management
Business and Information Technology
Digital Transformation
Creativity
Persuasion
Collaboration
Adaptability
Emotional Intelligence
I'm now looking to take on a new challenge to take this experience to the next level!