Customer Success Manager

Summary

Dynamic and results-driven leader with over 10 years of experience in cybersecurity and managed security services, specializing in customer success, retention strategies, and cross-functional collaboration. Proven track record of managing high-performing teams, overseeing ARR exceeding $120M, and delivering exceptional customer outcomes. Expertise includes leadership, change management, performance metrics, risk mitigation, and negotiation. Adept at developing and presenting executive-level insights, fostering strong client relationships, and driving organizational growth through data-driven strategies. I am certified in CISM, ITIL, and Sec+, with advanced degrees in Business Management.

Expectations

I am looking to join a growing company in the tech or cyber industry that is looking for a proven Customer Experience leader. The services and products that this company offers should be best in the field and the company must have a great culture.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Leadership
• Coaching
• Customer Success Strategy
• Customer Retention
• Change Management
• Performance Metrics
• Reporting
• Cyber Security
• Managed Security Services
• SIEM
• FW
• VM
• EDR
• Etc
• Churn Reduction
• Risk Mitigation
• Account Management Security Solutions
• Splunk
• Cribl
• Crowdstrike
• Customer Relationship Management
• Cross-Functional Collaboration
• OT al Basics
• Budgeting
• Financial Planning
• Strategies
• Goals
• AI Product Development
• Vendor Relationship Management
• CRM Tools
• Salesforce
• HubSpot
• Gong