Customer Success Manager

Customer Success & Account Management San Jose, California, United States

Profile
Contacts

Summary

I have a diverse range of achievements in my professional and educational experience. Completed a 14-week full-stack bootcamp and has experience with technical skills such as Java, PostgreSQL, Vue.js, and Springboot. Technical projects include creating a vending machine program using Java, a money transfer program using PostgreSQL, a banking application using Java, and a workout companion using Java, Postgresql, and Vue.js. In my most recent position as a Senior Property Administrator, Ive implemented new processes to improve customer experience, increased sales by 10%, and obtained a 100% passing audit for 950 units across two properties after one quarter. Also served as a mentor, guide, team lead, and SME of 5 property administrators. I have experience as a General Manager for a private gym, where I led a team of 4 and developed quarterly events with at least 40 participants and 100 spectators. Additionally, volunteered at the Humane Society of Silicon Valley.

Expectations

I enjoy demonstrating soft skills to influence the overall work product in a team environment. Desire a company that demonstrates their value of diversity through everyday behaviors and supports career development through clearly defined career paths