Customer Success Manager
Summary
Value-driven Customer Success Manager with three years of experience in the SaaS space spearheading adoption and retention initiatives. Demonstrated history of increasing customer satisfaction scores to a high of 94% and portfolio management of $1.7M. Responsible for account growth, resulting in a 12% increased ARR.
Expectations
Supportive team, great work culture, and EST or European working hours.
Employment Preferences
Relocation destinations:
- Portugal
- United Kingdom
- France
- Germany
- Spain
- Italy
- Switzerland
- Denmark
- Czech Republic
- Netherlands
- Romania
- Poland
Expected Base Salary
**,000 CAD
Expected Hourly Rate
** CAD/hr
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Account Management
- Asana
- Atlassian
- Business Reviews
- Churn Management
- Communication
- Customer Education
- Customer Engagement
- Customer
- Customer Relationship Management
- CRM
- Customer Satisfaction
- Customer Success
- Data Analysis
- Empathy
- English
- Expansion
- Gainsight
- Google Suite
- HubSpot
- JIRA
- Marketing
- Microsoft Office
- Negotiation
- Onboarding
- Presentation
- Problem-solving
- Project Management
- Retention
- SaaS
- Salesforce
- Teamwork
- Time Management
- Writing
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