Customer success manager

Customer Success & Account Management Laurel, Maryland, United States

Profile
Contacts

Summary

A seasoned Certified SAFe® Program Consultant with 7 years of success in leading scrum teams for large-scale software and web development projects. A skilled Agile Coach and Scrum Master, She excels in enforcing agile mindset, driving scrum frameworks, and removing impediments. Certified in SAFe® practices, Scrum, and Agile, She expertise spans methodologies like Kanban, Extreme Programming, and Pair Programming. Proficient in tools such as JIRA, Rally, and Salesforce, She brings a wealth of experience collaborating with teams in rapidly evolving environments. Adept at fostering self-organization and ensuring on-time, on-budget project delivery, She is well-equipped for a Customer Success Manager role.

Expectations

Clear Job Responsibilities:

Understand your role and responsibilities within the team.
Clarify expectations for your position and how your role contributes to the overall goals of the organization.
Effective Onboarding:

Receive thorough onboarding to understand the company's culture, policies, and procedures.
Access to necessary training and resources to perform your job effectively.
Supportive Work Environment:

A positive and inclusive workplace culture.
Support from colleagues and managers to help you integrate into the team.
Communication Channels:

Clearly defined communication channels within the organization.
Regular updates on company news, policies, and changes.
Feedback and Performance Expectations:

Regular feedback on your performance.
Clearly defined performance expectations and goals.
Opportunities for Growth:

Opportunities for professional development and advancement.
Clear career path or growth trajectory within the company.
Work-Life Balance:

A reasonable workload and expectations for working hours.
Policies that support a healthy work-life balance.
Compensation and Benefits:

Fair and competitive compensation.
Understanding of the benefits package and any additional perks.
Recognition and Appreciation:

Recognition for your contributions to the team and the company.
Opportunities for acknowledgment and appreciation.
Job Security:

A sense of job stability and security.
Clear understanding of performance expectations to maintain job security.
Health and Safety Measures:

Assurance of a safe and healthy working environment.
Awareness of health and safety measures, especially in light of any external factors (e.g., pandemics).
Alignment with Company Values:

Alignment of personal values with the company's mission and values.
Opportunities to contribute to projects that align with your professional and personal interests.
Colleague Relationships:

Positive relationships with colleagues and team members.
Opportunities for collaboration and teamwork.
Technology and Resources:

Access to the necessary tools, technology, and resources to perform your job efficiently.