Customer Success Manager

Summary

I am a Strategic Customer Success Leader with 10+ years of experience driving revenue growth across SaaS, FinTech, EdTech, and PropTech sectors. Proven track record of managing portfolios exceeding $36M ARR, improving retention and expansion performance, and elevating customer satisfaction to 90%+ CSAT and NPS >80. Led cross-functional teams of up to 25 members, reduced churn through data-driven lifecycle strategies, and generated measurable operational savings of $400K+ through automation and performance optimization initiatives.

Expectations

I'm looking for a fast-growing company, a fast-paced work environment, diversified teams, and a technology-driven company.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Total Compensation

**,000 USD

Academic Degree

Experience

Skills

• Relationship Building
• Customer Satisfaction
• Customer
• Interpersonal Skills
• Conflict Handling
• CRM Knowledge
• Customer Care
• Customer Success
• Sales Skills
• Customer Relations
• Pipeline Management
• Direct Sales
• Revenue Management
• Sales Management
• Problem Solving
• Key Account Management
• B2B Sales
• Corporate Sales
• Account Management
• Real Estate
• Coaching
• Troubleshooting
• Business Development
• Management
• Team Leadership
• Upselling
• Cross-Selling
• Business Process Management
• Microsoft Office
• Negotiation Skills