Customer Success Leader

Customer Success & Account Management Seattle, Washington, United States

Profile
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Summary

I am an accomplished senior executive with over 20 years of success in Human Capital Management, People Experience, and Technology markets. As a visionary leader, Ive transformed companies strategically, excelling in customer relations, strategic planning, and talent management. With a passion for customer success, Ive driven significant growth, managing over $550M in annual recurring revenue. With my proven track record in executive roles at leaders in People Analytics, Human Capital Management, and Talent Management, I specialize in organizational leadership, customer engagement, global operations, and mergers/acquisitions. Known for fostering empowering cultures, I recently served as the Chief Customer Officer/Senior Vice President, achieving exceptional NPS ratings (73) and transforming Customer Success into a proactive Customer Experience team. With strengths in strategic planning, growth, and global operations, I am poised to contribute transformative leadership to progressive organizations.
With a Project Management Professional (PMP) certification and a Certified Scrum Product Owner (CSPO), I blend business acumen with a strong technical foundation. I hold degrees from the University of Washington in IT Project Management and Business/Social Sciences, embodying a holistic approach to leadership.

Expectations

Expect a seasoned senior executive with a rich background in Human Capital Management, People Experience, and Technology markets. Recognized for strategic transformation, I bring a track record of driving substantial growth, managing over $550M in annual recurring revenue. My executive roles in People Analytics, Human Capital Management, and Talent Management attest to my proficiency in organizational leadership, customer engagement, global operations, and mergers/acquisitions. Noteworthy is my success as Chief Customer Officer/Senior Vice President, achieving an outstanding NPS rating (73) and redefining Customer Success into a proactive Customer Experience team. With strengths in strategic planning, growth, and global operations, I am primed to deliver transformative leadership to progressive organizations.

Backed by a Project Management Professional (PMP) certification and Certified Scrum Product Owner (CSPO), I seamlessly integrate business acumen with a robust technical foundation. My holistic approach, reflected in degrees from the University of Washington in IT Project Management and Business/Social Sciences, underscores a commitment to comprehensive leadership. Seeking a leadership role in a dynamic, fast-paced organization focused on growth, expansion, and innovation, I am poised to lead strategic initiatives and contribute to the success of forward-thinking teams.