Customer Success lead

Summary

Experienced Head of Customer Success with a proven track record of building CS teams from scratch to serve clients in both B2B and B2C markets. Proficient in managing remote teams and delivering complex projects with large organizations, such as Yam!, Papa Jonh`s, and Burger King. Skilled in overseeing multi-level decision-making processes involving 20+ stakeholders on the client side. Possesses over 9 years of expertise in customer success, team management, and process development.

Expectations

A fast-growing and customer-centric tech company that needs to build and/or scale its Customer Success team.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Customer Success
• Customer Service
• Customer Relationship Management
• Team Management
• Team Leadership
• Recruitment
• Negotiations
• Scrum
• Agile
• SaaS