Customer Success

Customer Success & Account Management Auburn, Alabama, United States

Profile
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Summary

Dane Contact is a customer success focused leader and results-driven customer care professional with a strong track record of success over 25 years. Contact has worked for and with multiple Fortune 500 companies and is recognized by his leadership and peers as a go to resource. He is often assigned to work with customers who are challenging, in decline, or are at risk of attrition.

He has a reputation as someone who excels through communication, attention to detail, setting and meeting expectations while delivering quality results. Driven by integrity, he is motivated to find the right solutions to benefit both his customers and his organization. Contact is regarded as a great teammate who not only understands his customers business, but their goals, and strives to create relationships that promote success. Griffiths views on customer service and success are based on a model of servant leadership, embracing simple ideals that are often overlooked in a business environment. Possessing a strong base of principles centered on trust, integrity, quality, and creating open strong relationships has served him well. At every step in his career, he has been entrusted with the responsibility to be his companys primary contact point with valuable customers.

His variety of skills and customer experiences allows him a great deal of flexibility in an organization. From successful stints as a Business Analyst and Project/Program Manager with Cerner, Inc. owned BeyondNow Technologies, GeoAccess, now OptumInsight (a subsidiary of UnitedHealth Group) and DataCore Marketing, now owned by Knowledge Based Marketing (KBM), Contact established himself as an individual that delivers quality results, on time and at or under budget.

In the roles of Vice President of Business Development with Sphere3 and Regional Vice President of West Coast Sales at Complia Health, Contact honed his business development skills. Through demonstration of his keen mastery of relationship building, he was tapped to develop the Account Management role at Complia to leverage his customer success acumen across the company. From these strategic customer facing roles, he has been able to drive greater impact and achieve customer satisfaction on a broader scale beyond successful delivery of projects he managed early in his career. As a key representative of the company and an advocate for the customer, Contact is able to bring balance to the business relationships he oversees, gain trust, develop additional revenue opportunities and long term business partnerships for his employers and deliver great value to his clients.

Contact holds a Bachelors of Liberal Arts degree from the University of Missouri - Kansas City, where he graduated summa cum laude. He is active member of his church, works with a number of local charitable organizations, and recently served on the Board of Directors for the Alabama Head Injury Foundation and the Lee County Literacy Coalition.

Expectations

My diverse background has allowed me the opportunity to develop and refine several professional skills including, but not limited to - leadership, customer success, management, consulting, business development, marketing, business analytics, and project management. I am very familiar with different aspects of technology. I have extensive experience in SaaS technology, and I excel at customer focused success, creating process, managing tasks, and delivering quality results. My greatest skill resides in my ability to create, maintain, and grow relationships with prospects, clients, and co-workers through a combination of trust, hard work, communication, and delivery.