Customer Service, Virtual Assistant

Professional Training & Coaching Professional Epe, Lagos, Nigeria

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Summary

I am a dedicated Customer Service and Administrative Professional with a strong track record of delivering exceptional service and streamlining operations. With hands-on experience in client-facing roles and back-office support, I excel at creating positive customer experiences while ensuring day-to-day administrative functions run smoothly.

*Experience*
Over the past few years, I have managed front-desk operations, handled high-volume customer inquiries via phone, email, and in-person, and resolved complaints with empathy and efficiency. Administratively, Im skilled in scheduling, record keeping, data entry, report preparation, and coordinating meetings and events. I work confidently with MS Office, Google Workspace, and CRM tools to maintain accurate databases and improve workflow.

*Major Achievements*
- Consistently maintained a customer satisfaction rating through prompt solution-focused service.
- Successfully coordinated logistics for corporate events and team meetings without delays or oversight