Customer service support/virtual assistant

Administrative, Assistance & Office Support Professional Benin City, Edo, Nigeria

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Summary

I am a customer service specialist with 4 years experience in customer support, experience and financial customer support industry.

Throughout my years as a customer service support personnel, I have been actively involved in the migration of thousands of customers to the digital sphere of the organization to make easier and seamless transaction service. I have also been involved in teams and groups that has led to the automation of customer data updates for easier audit trail. I am mostly experienced with customer engagement through tools like finacle, CRM tools, smart process,Microsoft suites, Microsoft teams, outlook,smart process, slack, canvas

My top priorities include;
Customer retention
Result oriented
Responsiveness
Full responsibility
Customer satisfaction