Customer Service Specialist

Summary

Motivated and experienced first-line customer service and support specialist with over 10 years of work put into tech support, troubleshooting and customer satisfaction. As well as skilled in developing and implementing risk mitigation strategies, assessing customer risk profiles and identifying suspicious activities. Experienced with Salesforce, Zendesk and Talkdesk. Excellent track record in providing excellent support service with my career spanning through the Hospitality, Travel and Financial Industries. Results-focused team leader with 2 years of experience leading and motivating a team to success.

Expectations

Contribute to an innovative and forward-thinking company and with my skills and expertise, I believe I can make a positive difference.

Employment Preferences

Academic Degree

Experience

Skills

• Customer Satisfaction
• People Management
• Creative Problem Solving
• Zendesk
• Talkdesk
• Salesforce
• Fraud Detection
• Prevention
• Risk Analysis
• Professional Phone Skills
• Online Fraud