Customer Service Operations Manager

Summary

Lead the development and oversee the implementation of policy and processes across all offices and in turn policy and procedural compliance
Manage development and delivery of continuous improvements in all aspects of the service
Lead and motivate staff to create a highly competent and participative team
Present and prepare reports on functionality and responsibility
Work with other department leaders to understand business support needs, ensuring
all services are cost effective and meet the requirements of Clients/Stakeholders
Work cross-functionally with various supporting teams (such as Quality Assurance, Training, Analytics) to ensure your agents are delivering exceptional customer experiences and meeting service level requirements

Expectations

Help streamline process and provide leadership and direction to different staff. Will identify training opportunities for career and skill growth. Help design and and implement Team engagement and recognition programs.

Work in Philippines
Employment Preferences
Expected Base Salary

**,500 USD

Academic Degree
Experience

Total Professional Experience

15 years
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Contacts

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