Customer Service Management

Summary

I'm a Customer Support Manager professional with extensive experience as a people manager, processes/training development, streamline procedures, drive targets and cost efficiencies. I enjoy working on projects that bring value to my company ie. I managed the launch of a (WFM) workforce management tool that drove productivity gains, saving $150,000 annually. I have a rich mix of problem solving, project management, service center operations, and leadership talents that complement my ability to coach, train and rally teams towards a common goal.

Expectations

I have enjoyed serving in a leadership capacity leading employees performing: Order management, billing support and customer service. I enjoy people management and cross functional collaboration.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Continuous Improvement
• Employee Relations
• Employee Training
• Performance Management
• Process Development
• Project Execution
• Billing Support
• Order Management
• Mult-unit Team Leadership
• Strategic Initiatives
• Customer Service
• Communication
• Cross Functional Collaboration
• Team Player