Customer Service Executive

Banking Professional Owode, Ogun, Nigeria

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Summary

Successful Customer service Executive with 2 years of
experience addressing customer requests and concerns.
Expert at providing relevant information and options to
successfully resolve issues. Upbeat and energetic with
grace in handling difficult situations through
resourcefulness and adaptability.
Diligent Customer service Executive with experience
managing phone, online and consultative communications
with customers. Proactively identified business
opportunities and built strong relationships with current
and prospective customers to achieve Result. Consistently
exceeded customer support and service expectations by
resolving issues quickly.
Accomplished operations management professional bringing
over Two years of experience and advanced abilities in
team building and workflow improvements. Innovative and
analytical with excellent project management skills.

Expectations

Maintain accurate and current customer account data
with manual forms processing and digital information
updates.

Monitor phone, fax and electronic database systems
for incoming customer inquiries.

Develop working relationships with internal and
external customers while assisting with account
management duties.

Provide company information and policies to customers
upon inquiry and answered questions via phone, email or
online chat.
Enhance department structure and workflows to
increase coverage and team efficiency in face of
dynamic demands.

Describe product and service details to customers to
provide information on benefits and advantages.

Escalate critical customer issues to supervisor
immediately to avoid lost revenue and canceled policies.

Assessed customer service trends and evaluated
complaints to determine areas in need of enhancement
and align teams to better meet customer demands.

Deliver exceptional training and hands-on motivation
to team members to enhance service delivery
approaches and boost customer satisfaction.

Established and monitored customer service standards
by employing recognized and comprehensive
benchmarks.