Customer Experience Sr.Manager/Manager

Management Consulting Professional Berlin, Berlin, Germany

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Summary

Seasoned Professional with extensive industry exposure in consulting and advisory roles. Possessing a unique blend of business and technical expertise, with a strong focus on customer needs in projects across the food delivery, e-commerce, retail, and technology sectors.
Driven by a passion for developing innovative digital products that deliver exceptional customer experiences. Committed to driving positive change and delivering measurable results through customer-centric thinking.

Key highlights of my job profile includes :
1.Customer research: This involves creating user persona, customer journey , gathering and analysing customer feedback, conducting surveys, and tracking customer behaviour data.
2.Insight Analysis : Identification of areas where the customer experience can be improved by cross analysing Experience data and operational data
3.Develop customer-centric strategies: Based on the customer research and insight analysis, I align with the organization/clients to develop growth roadmap, actionable steps and tactics to improve the overall customer experience.
4.Incorporate best practise and industry trends : Recommendations do include best practices and current business trends to ensure we capture the market shift/changes.
5.Building relationships with stakeholders: Build strong relationships with stakeholders, including clients, internal teams, and leadership, to ensure the customer experience is a top priority for the organization/clients .
6.Leading & Managing Team : Leading, mentoring and motivating a team of employees to achieve the organisational and self professional goals

Expectations

As a consultant, you can expect a fast-paced, challenging, and constantly evolving work environment that requires strong problem-solving skills, excellent communication, and the ability to adapt to change.