Customer Experience Specialist

Summary

Customer experience and operations professional with a background spanning healthcare, insurance, marketing, and SaaS-adjacent environments. My work sits at the intersection of systems and human experience. I drive team success by improving workflows, onboarding, and communication in complex, regulated spaces. At Avalara, I helped reduce case aging from 16 days to 2 while improving operational accuracy and customer experience. Known for translating complexity into clear, people-centered processes that scale.

Expectations

Im looking for a role where I can combine customer experience, operational problem-solving, and systems thinking to create meaningful impact. I thrive in environments where I can improve workflows, support cross-functional collaboration, and help translate complexity into scalable, people-centered processes that improve both team efficiency and the customer experience.

Im additionally looking for a collaborative, growth-oriented environment with strong leadership, clear communication, and a positive team culture. I do my best work in roles that value trust, accountability, and autonomy over micromanagement, while still providing support, mentorship, and opportunities to continue growing professionally and strategically.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Total Compensation

**0,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Customer
• CX
• Customer Success
• Customer Operations
• Client Lifecycle Management
• Customer Onboarding
• Workflow Optimization
• Process Improvement
• Cross-Functional Collaboration
• Stakeholder Management
• Client Communication
• Customer Retention
• CRM Management
• Salesforce CRM
• Documentation Systems
• Operational Excellence
• Change Management
• Process Documentation
• Customer Advocacy
• Relationship Management
• Systems Thinking
• Regulatory
• Problem Solving
• SaaS
• Healthcare Operations
• User
• Human-Centered Communication