Customer Experience Leader

Summary

A veteran of the Contact Center industry with a passion for improving employee morale and customer relationships through quality and service; specializing in Call Center Management, Operations, Real Time Management, and Continued Process Improvement. A people leader with the ability to relate the link of Operations to Employee and Customer impacts. Record of improving efficiency, productivity, and customer satisfaction ratings.

Expectations

My purpose is my passion for helping others. Looking for a great company culture where I can utilize my leadership skills, creativity, and strategic initiatives to help exceed company KPIs and goals.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Contact Center Leadership
• Customer Satisfaction Enhancement
• Performance Tracking
• Management
• Analytics
• Reporting
• Efficiency
• Sales