Customer Experience Leader

Customer Success & Account Management Sao Paulo, Sao Paulo, Brazil

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Summary

Experienced CX Leader with 5+ years of success designing and scaling customer service strategies across fast-paced tech and financial environments. Adept at leading cross-functional teams, optimizing operational workflows, and delivering exceptional customer experiences. Strong background in service quality, customer retention, digital self-service, and data-driven decision-making (SQL, Looker, BigQuery). Passionate about building customer-centric cultures and driving measurable impact through continuous improvement.

Expectations

Im looking to join a mission-driven company where I can lead customer experience initiatives that genuinely impact people's lives. I value organizations that prioritize innovation, collaboration, and continuous improvement. Im seeking a role where I can drive strategic decisions, lead high-performing teams, and contribute to building scalable, customer-centric solutions. Opportunities for cross-functional collaboration, autonomy, and professional growth are also key drivers for me.