Customer Experience Leader

Summary

Experienced team leader with a background spanning customer support, success, and operations, including time in IT and systems roles. Over the past decade, I've managed cross-functional teams in global environments and helped scale service functions while improving outcomes across retention, cost efficiency, and operational performance.

I've worked closely with departments like Product, Engineering, Finance, Legal, and Professional Services to ensure the customer experience is aligned with broader business goals. My approach is rooted in structured team development, process improvement, and driving measurable results across diverse geographies and organizational models.

Expectations

Looking to join a mission-driven company where I can lead or contribute to customer-facing functions that drive measurable business impact. I value clear ownership, cross-functional collaboration, and the opportunity to improve systems, service quality, and operational efficiency.

Employment Preferences

Expected Base Salary

**0,000 CAD

Experience

Skills

• Customer Support
• Customer Success
• Support Operations
• Success Operations
• SaaS
• Team Leadership
• Global Teams
• Zendesk
• Salesforce
• Gainsight
• Jira
• Confluence
• Process Improvement
• Voice
• Customer
• Revenue Recovery
• Billing Operations
• Support Strategy
• Manager Coaching
• KPI Development
• CX Automation
• AI Chatbots
• Training Programs
• Service Enablement
• Cross-functional Collaboration
• Onboarding Programs
• Escalation Management
• Knowledge Management
• Quality Assurance
• PLG
• Support Enablement
• Operational Efficiency