Customer Experience and Journey Specialist

Summary

With over 2 years of experience in user experience design, this candidate excels in creating and iterating customer journeys and service blueprints for internal, B2B, and B2C projects. Holding a Masters degree in Information Studies and a Bachelors in Product Design, she has led the design of AI services and internal workflows. She has overseen cross-company research projects to uncover insights and drive improvements. She has achieved an 11% increase in satisfaction scores by analyzing performance metrics and user feedback, and strategic decision-making.

Expectations

As a Customer Experience Specialist, I am eager to collaborate with great teams and lead strategic projects that enhance customer journeys and service blueprints. I look forward to applying my expertise in user experience design and data-driven decision-making to drive impactful improvements. I aim to contribute to innovative initiatives that elevate customer satisfaction and deliver exceptional user experiences, working alongside talented professionals to achieve outstanding results.

Employment Preferences

Expected Base Salary

**,000 CAD

Academic Degree

Experience

Skills

• SharePoint
• Trello
• Figma
• Treejack
• Miro
• Lucidchart
• English
• C1
• French
• B1
• Spanish
• Native
• Business Insights
• Customer
• Customer Management
• Customer Journeys
• Customer Satisfaction
• Design Thinking
• Information Architecture
• Performance Analysis
• Quantitative Research
• Marketing Operations