Customer Experience

Summary

With two decades of experience in the IT space, I've been hands-on with everything from printer support to data center buildouts. I've focused the past few years on scaling and steering high-performing, global support teams of 25 or more individuals. The goal was to always provide a positive customer experience while delivering end-user support. My journey has honed my leadership abilities and fortified my commitment to delivering results-driven IT solutions.

Expectations

In my next role, I'd love the opportunity to be part of an innovative and vision-driven company, with the need to collaborate with multiple teams and cross-functional departments. Technology will always be what drives me. I love a challenge that needs a solution. I love collaborating with colleagues. Ideally, I would be leading a team with a focus on a specific need within the company. Something that is transformative and will benefit the company AND its users.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• IT Leadership
• Vendor Management
• Project Management
• People Management
• Customer
• Account Management
• Business Process Improvement
• Helpdesk Management
• Service Desk Management
• SaaS Tools
• Twilio
• Toggl
• Slack
• Homebase
• Migrations
• M365
• Google Workspace
• P2V
• SharePoint
• SaaS Implementation
• ITSM Tools
• ServiceNow
• Freshservice
• Jira
• Service Desk Plus
• Dell
• Lenovo Enterprise Laptops
• M365 Admin
• AzureAD
• Teams
• HP Enterprise Servers
• KnowBe4 Security Awareness
• Meraki Networking
• Project Management Tools
• MS Project
• Asana
• Monday
• VPN
• SonicWall SSL-VPN
• Cisco
• OpenVPN
• SSO
• AAD
• Okta
• Google
• Auth0
• Customer Service
• Team Building
• Root Cause Analysis
• Issue Management
• Change Management
• IT Service Management
• Cross-functional Team Leadership
• Contact Centers
• Customer Success
• Service Levels Agreement