Customer Engineer

General Software Development Lewisville, Texas, United States

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Summary

I have over ten years of experience in technical support, with a focus on troubleshooting technical SaaS products including Python, C#, REST APIs, SQL/PostgreSQL, and AWS. I have demonstrated success in building and managing support teams ,authoring technical process articles, and troubleshooting API integrations. I am adept at providing expert guidance to end-customers, and automating processes to improve efficiency. I work well in both independent and team-oriented settings where experimentation and creativity are encouraged.

Expectations

I am seeking an opportunity to join a software company at a somewhat early stage where I can have a large impact. I would prefer to find a position as a Customer Engineer within a development team responsible for resolving small bugs/defects and or automating processes for internal and external stakeholders. I am also adept with SQL and could help provide ad hoc reports to stakeholders and work with Data teams to build or improve models.