Customer Education Manager

Summary

Data-driven customer education professional with nearly 10 years in the fast-paced B2B SaaS startup sector, building
multiple customer education programs from the ground up and managing teams of trainers and customer onboarding
specialists. Experienced in customer education and enablement, team and program creation and management (including
customer support and success operations), and onboarding design and implementation (both internal and customer).
Designed and created 100+ courses, commonly with CSAT over 90%, including comprehensive training materials and
programs that support internal enablement and customer success. Skilled with content creation tools like Google Suite,
Articulate 360 (especially Rise and Storyline), and Camtasia, including content with SCORM or xAPI compliant modules.
Adept in training facilitation both in-person and remote, live or on-demand. Proficient with LMS/online learning system
management (including Skilljar and Absorb) and familiar with common internal enablement tools and systems, including
Salesforce, Seismic, and Gong. Successfully managed 30+ cross-functional projects using Agile methodologies and
stakeholder management best practices.

Expectations

I intend to be in a role where I can leverage my extensive experience in developing and delivering impactful customer education programs. I thrive in environments that encourage innovation and collaboration, and I am eager to join a fast-paced company that values a data-driven approach to customer education and it's impact on customer enablement, renewals, and product usage.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Google Suite
• Articulate 360 Suite
• Especially Rise
• Storyline
• Camtasia
• Salesforce
• Seismic
• Gong
• Intercom
• Zendesk
• Skilljar
• Absorb LMS
• Adobe Captivate
• Onboarding Design
• Implementation
• Team
• Program Creation
• Management
• Customer Education
• Enablement
• Course Design
• Creation
• 100+ Courses
• Training Facilitation
• In-person
• Remote
• Live
• On-demand
• LMS
• Online Learning System Management
• Help Center
• Knowledge Base Processes
• Content Branding
• Marketing Collaboration
• Custom Training Facilitation
• Accessibility Advocacy
• WCAG 2.0 AA Standards
• Cross-functional Agile Project Management
• Stakeholder Management
• Managing Remote Team Members
• Strategy Around Async Learning s
• Cultural Ownership
• DEI Initiatives
• Team Creation
• Leadership
• Effective Communication
• Interpersonal Skills
• Collaboration With Cross-functional Teams
• Sales
• Product
• Engineering
• Support
• Success
• Marketing
• Crafting Tone
• Voice Guidelines
• SaaS Content
• Documentation Expertise
• Support Training Content Development
• Proactive Support Optimization
• OpenAI-powered Bots
• CS GTM Enablement
• Client-facing
• Client-focused Expertise
• Strategic Leadership
• Change Management
• Cornell University Certificate
• Sales Enablement
• HubSpot Academy Certification