Customer Care Consultant
Summary
I have 12 years of customer service experience in various settings, ranging from my humble beginnings working on a tree farm, to restaurants, then retail, followed by my work as a Float Teller for a bank.
Currently, I am working remotely as a Customer Care Consultant for a large bank. This role is remote, and involves taking large volumes of inbound calls daily. I have been recognized numerous times as the top performer on my team, based on average call resolution time, quality surveys, schedule adherence, and various other KPIs.
Expectations
I'm looking for remote work with Customer service, Tier 1 IT support, Customer Account Management. Customer Satisfaction, Team Lead roles, Manager Roles, and pretty much anything that ensures I make a difference for valued clientele in any line of business!
Employment Preferences
Spoken Languages
- English - Native
- Portuguese - Beginner
Expected Base Salary
**,000 USD
Academic Degree
Experience
Total Professional Experience
Skills
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