Customer Care

Summary

I successfully transformed the company's training procedures from on-site to remote, responding to economic challenges. This strategic shift led to our marketing team surpassing 60% of its goals within the first week, thanks to the strategic use of social media platforms and a record number of new client registrations.

In my previous role at GovAssist, a US-based legal and travel firm, I managed various travel documents, including ESTA and eTA Visas, for clients worldwide using Zendesk integrated with company CRM systems. This streamlined process and meticulous attention to detail, combined with proactive client communication via emails, phone calls, live chat, and more, ensured a seamless end-to-end experience with scheduling appointments. Operating in a dynamic environment required dedication, often resulting in late nights and additional study hours to consistently exceed weekly targets by over 60%.

My passion for knowledge and research is my greatest asset. While I am eager to apply my skills to achieve company objectives, I am equally enthusiastic about continuous learning and growth opportunities.

Expectations

A work-friendly environment with constructive feedback to foster learning and drive result
Career pathway and growth

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Mirajobs