Content Strategy / Content Management

Writing & Editing Professional Seattle, Washington, United States

Profile
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Summary

Leverages data-informed insights to drive operational excellence, effective content, and engagement with intranets or customer websites. Able to bridge between business partners and technical teams while keeping employees/customers at the center of decisions. Trusted leader recognized for developing high-performing teams through coaching and mentoring. Known for building strong and effective functional partnerships. Experience managing on-site, remote, and multi-level teams.

Experienced with all aspects of Web content operations plus platform builds and enhancements.
Content strategy
Web content management / knowledge management
Writing, editing, and content optimization
Website operations (build, migrate, redesign, governance)
Web and content analytics
On-site search tuning and Search Engine Optimization (SEO)
Feedback gathering and analysis
Planning: Roadmaps, business cases, Statements of Work (SOW), contracts, vendor management
Projects: Complex content initiatives, features, data integrations, platform customization

Expectations

I'm looking for an individual contributor or manager position related to writing, Web content management, website optimization, digital publishing, or related roles. I am passionate about connecting people with simple, engaging online experiences. I'm an advocate for clear, actionable content. I have experience with employee-facing platforms and content from a Corporate Communications perspective. I also have experience with help content / knowledge management for customers and frontline employees (Customer Service and Retail).