Content Author

Summary

Dedicated professional with a total of 5 years of experience, showcasing expertise in technical support, training, and development roles within the gaming industry. Proven proficiency in managing support systems, utilizing tools like Zendesk, Confluence, and SharePoint. Adept at resolving technical issues, maintaining high satisfaction scores, and organizing team events. Extensive experience with communication tools such as Slack, Microsoft Teams, and Zoom. Demonstrated ability to develop and implement training programs, utilizing a Learning Management System (LMS) for onboarding and coaching sessions. Strong focus on quality improvement, evident in successful training of new agents and continuous enhancement of processes.

Expectations

Strong workplace culture, Supportive management and teammates, as well as a good amount of trust and responsibility in my role. I also am looking for a role where I can assist in bettering both the processes, and toolset available to the average employee through my role.

Lastly, I want a workplace that can provide strong and actionable feedback in any reviews.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Office
• G-Suite
• SharePoint Article Creation
• Klaus QC Scoring
• Articulate Storyline 360 Module Creation
• Organization
• Running Meetings
• Classes
• Various Internal Account Support Systems
• Extensive With Slack
• Microsoft Teams
• Zoom
• Other Meeting Organization
• Tools
• Confluence
• Zendesk
• Zendesk Knowledge Base