Contact centre Consultant

Administrative, Assistance & Office Support Professional Lagos, Lagos, Nigeria

Profile
Contacts

Summary

Contact Centre Consultant
Ecobank Nigeria | Nov 2016 Present
Trained more than 20 inbound and 3 digital team agents
during a period of company expansion to ensure attention to
detail and adherence to company.
Answer all incoming calls, sms and emails of customers for
enquires, complaints, requests or feedback on products and
services and documents them and send to appropriate unit for
prompt resolution and action

Executive Assistant
Gulf Treasures Ltd | Nov 2012 to September 2016
Type documents such as correspondence, drafts, memos, and
emails, and prepared 3 reports weekly for management
Handle all correspondence, schedules, logistics, compliance
control and carry out researches as instructed by the Audit &
Human Resource Manager.
Manage all audit monitoring team for conducting investigation
of management internal frauds and accountable for checking
all Gulf treasures (Danco) station daily expenses, cash at hand
excesses, confirming bank payments, daily product received
are used according to management instructions.
Maintain office suppled inventories, and always carefully
adhered to budgeting practices.

Head, Customer Service
Minutesway Nig Ltd| Feb 2009 to Sept 2012
Actively prospecting, recruiting and qualifying new
merchandisers for all our stationed products in all
supermarkets in Nigeria.
Monitor all other activities of Sales agents and
merchandisers in Nigeria
Actively prospecting new supermarkets to showcase
our products for order.

Expectations

Positive Workplace culture and environment.
Opportunities for growth
Work-Life balance
Recognition and appraisal
compensation package i.e salary, bonuses and profit sharing
Good work benefit : HMO AND PENSION