Consumer Experience Strategy

Consumer Goods & Services Professional Atlanta, Georgia, United States

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Summary

As a Program Manager with Higher Ground Education, I led the largest segment of the Virtual School (US and Asia Pacific) by implementing strategy and tactics to ensure enrollment and retention targets were met. I supervised a team of 30 employees to deliver a high-fidelity educational program ensuring proper implementation of the Montessori curriculum. I led all aspects of the business including strategic planning, staff management, budgeting and financial management, P&L responsibility, customer retention and program and curriculum design and implementation and marketing.
During my tenure, I generated over $2.3 million in annual revenue through successfully enrolling over 200 students using the Salesforce CRM platform and the PowerBI business intelligence platform.

Expectations

I am interested in opportunities that are forward-thinking and creative. I enjoy leading with innovation as opposed to following the trends. I enjoy leadership and developing people. I enjoy working in an environment that is a collaborative think tank and values fresh perspectives and ideas. I value working for a company whose principles I believe in. I am passionate about delighting the customer at each and every interaction. I enjoy roles that allow me to express my vision and strategy for growth. I enjoy environments that encourage the Why not? and What if? questions.